Job Description

HVAC Field SupervisorCooper's Plumbing & Air is seeking a talented HVAC Field Supervisor in Southern GA/Tallahassee, FL area. In this role, you will be an integral aspect of the team.The full-time HVAC Service Manager will need to have the ability to manage the company workflow, inspire and facilitate training technicians, ensure exceptional quality and efficiency, and successfully lead a great group of employees. The ideal candidate will be revenue driven, able to manage KPIs, manage expenses, create and follow processes, and have the capacity to hold others accountable.We Offer:$50k- $100k (Depending on skills and experience)Medical, dental, and vision insuranceFlexible PTO plan (vacation, personal, and sick leave)401K with a matchLife insuranceTraining and advancement opportunitiesWhat You'll Do:Manage day to day activities to ensure the success of the HVAC Service TeamCreate and implement company processes and procedures for the HVAC Service departmentEffectively hire, coach and train technicians to maximize sales and customer service opportunities, ensuring technician accountabilityOptimize employee development through; routine ride alongs, one-on-one meetings with employees, and weekly trainings on soft and technical skillsWork with other company/department leaders in driving sales and profitabilityAchieve budgeted revenue by meeting targeted ticket count, conversion rate, tech generation lead rate, and staffing levelsAchieve budgeted gross margin % by managing material and labor costs (overtime, productivity, and material cost)Attend meetings regarding KPI targets, determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day serviceEnsure that field work is performed in a safe, clean, timely, and orderly mannerRespond to and effectively handle operational, employee, and customer issues in a timely and efficient mannerAssess and adjust manpower allocation daily in relation to customer demands and business needsContinue to build and maintain a positive and successful team-oriented environmentWhat Makes You Great!You have a minimum of 5 years proven management experience in the trades or trades-adjacent industry with the ability to lead and motivate othersYou have a history of demonstrating excellence in team development, leadership, sales/operations, and customer serviceStrong problem-solving and organizational skills with close attention to detail; ability to multitask and prioritizeStrong computer skills, experience with Service Titan preferredExcellent active listening, interpersonal, and communication skillsYour ability to build and foster relationshipsGood understanding of inventory management and logisticsYou're a reliable team player with a positive attitudeMust have a valid driver's license, clean driving record and the ability to pass a drug test and background checkIf you're ready to be a part of our team, apply today!We are an Equal Opportunity Employer

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